Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
What are the application and Admin Fees? Are they refundable?
Application fees are $50 per person 18 and older occupying the apartment. The Admin Fee is $99. You can pay these online by credit card, a small fee will apply. You can also pay directly in the office with a Cashier’s Check or Money Order. All fees are nonrefundable.
How do I apply?
Applications may be found under the “floor plans” tab of our property website. Applying online is easy! You can also stop in the office for a paper application during business hours.
Which utilities do I pay?
We offer a flat rate utility billing per month which includes water, sewer, trash and gas. You will need to contact Tucson Electric and Power (TEP) to set up electric service in your name prior to move in. Contact the leasing office to get the flat rate billing amount for the size of unit that you are interested in.
What is the security deposit?
Security deposits will vary depending on qualifying criteria.
When is my rent payment due?
Rent is always due on or before the first of the month. We prefer rent to be paid online through our Resident Portal. You can also pay rent in the office with a personal check or Cashier’s check before the 3rd of the month or with a Cashier’s check only on/after the 4th. We do not accept Money Orders after initial fees are paid at move in.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 4th of every month (even Sundays and holidays). A $10 late fee per day will be billed until rent/fees are paid in full.
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments.
What kind of pets do you allow? How many pets may I have?
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 30-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount.
How can I refer a friend?
If you love San Mateo Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may submit work orders online if you are enrolled in our online Resident Portal. You may also call the office, send an e-mail, or leave a message with the answering service.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application, pay an application fee, complete a background check and to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for rent and fees through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Cox Communication is our community cable and Internet providers. You can contact them directly to set up service for your apartment.
Can I grill on property?
We have several grilling/picnic areas on the property for your use. We do not allow grilling on patios or balconies.
I am locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. We do not respond to after hour lock outs.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.